Meet your instructor
Shannon has worked as a seasoned BA for over 20 years. She brings a high degree of project lifecycle knowledge and ITIL best practices to the project team. Shannon has worked in Human Resources for 11 years and excels in project leadership execution and delivery. Her critical thinking skills are superior as is her ability to moderate and negotiate challenges. Shannon is a natural leader and is customer focused. Her energy, enthusiasm and drive to meet project timelines make her a key attribute to the support of any project or organization.