Learning Module One: Self and Others

Foundations in Conflict and negotiation

CIIAN's Learning Module One: Self and Others

Self and Others brings the best of what CIIAN has learned about conflict – the practical tools, the lived experience, and the updated research in neuroscience, behaviour, and negotiation – into a single, accessible program you can use in any context where conflict appears, from everyday conversations to complex professional challenges.

IN PARTNERSHIP WITH

Canadian International Institute of Applied Negotiation (CIIAN)

For more than 30 years, CIIAN has worked with conflict in almost every setting you can imagine – families, workplaces, boardrooms, communities, and even violent political contexts. Over those decades, we’ve learned what actually helps people think, communicate, and make decisions differently when conflict shows up.

Tools you can apply with yourself, with others, and with any conflict you face

Self and Others doesn’t give you scripts; it gives you a way of seeing. You learn the underlying dynamics that drive conflict – the emotional, cognitive, and behavioural patterns that show up everywhere. Once you understand how conflict works, you can navigate almost any situation more effectively, whether it’s a tough workplace conversation, a family dispute, or a formal negotiation. It’s adaptable mastery, not one-size-fits-all technique.

Self and Others is a practical foundation for anyone who deals with conflict – and the starting point for CIIAN’s professional training pathway.
This program was designed to work in two ways: as a stand-alone course you can use immediately in your own life and work, and as the foundational Learning Module One that underpins our professional programs in mediation, negotiation, and conflict coaching. If you ever decide to move into those advanced routes, this is where you start.

Work with yourself	Work with others	Work with the conflict and the negotiation
Notice your conflict triggers before they take over Stay steady when you feel blamed, attacked, or blindsided Turn strong emotion into usable information Spot old stories and beliefs that keep you stuck Choose responses that align with your values, not your impulses	Read the deeper dynamics shaping someone’s behaviour De-escalate anger, defensiveness, or withdrawal Ask questions that lower threat and open up thinking Set boundaries and deliver hard messages without triggering pushback Support others to think more clearly and reduce reactivity	Map what’s really driving the conflict beneath the surface Separate people issues from structural or systemic dynamics Use an interest-based process for simple and complex negotiations Prepare for difficult conversations step by step Know when to stay in, pause, or disengage wisely

Who Should Attend:
✔ HR and people managers
✔ ADR practitioners
✔ Coaches and consultants
✔ Helping professionals
✔ Public sector, community and non-profit roles
✔ Individuals building their own skills

Format: Self-paced/Online | CPD: 7 Hours

CPHR BC & Yukon Partner Rate: $297.00 Non-Member Rate: $497.00

(You will be re-directed to our partner's site.)

ENROLL WITH CPHR BC & YUKON MEMBER DISCOUNT HERE

Video Series

Over 7 hours of an engaging online and self-paced video series to conveniently fit your schedule.

Certificate

Earn a Certificate in 'Conflict Dynamics and Strategies' from a globally recognized leader in conflict resolution.*

No Risk

We're confident you'll find these skills to be valuable; if not, we'll give you a 100% refund! *