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Description:
When it comes to employee wellbeing, one written complaint could lead you straight into an iceberg of problems. The complaint could be an isolated incident; However, it may be that someone has finally chosen to bring an issue forward that's been festering for a long period of time. It's in these situations that it is imperative to get a sense of what's going on under the surface to break those problems down and ensure a healthy workplace environment.

While exit interviews may uncover problematic behaviour, the lack of a formal complaint may leave no clear course of action. Similarly, there may be a pattern of high turnover without a discernible cause.

This seminar will help you understand what you can do to discover the hidden parts of the iceberg and address any underlying issues that could be there, deep under the surface.

Learning Objectives: 
* How to recognize why an employee may or may not consider making a formal complaint
* How to recognize why an employee may quit rather than making a formal complaint
* What options an employer may have to address the above issues

Who should attend: 

Human Resource professionals in organizations with at least 20 full-time employees.

Meet your presenter(s)

Fiona McFarlane

Lawyer

‍Fiona has extensive experience working with individuals and small business clients throughout British Columbia. She regularly advises on and prepares employment contracts, respectful workplace policies, and human rights complaints. ‍ Fiona joined KSW Lawyers in March 2024 in its Surrey office. Fiona’s primary areas of practice are workplace investigations, employment contracts and workplace policies, human rights, disability issues, administrative law, legal drafting, analysis and strategy, as well as compliance and governance matters. Throughout the years, Fiona has frequently volunteered to speak about employment law matters including sexual harassment in the workplace, the Intersection of Human Rights and Employment Law (in 2021) and Privacy in the Workplace—A Review of the Law and Recent Developments (in 2020) as faculty with the CLE BC; and through virtual employer forums on topics such as: The Employment Standards Act and Family Responsibilities, Mental Health Matters: The What, Why and How of Workplace Policies, and Employment Contracts in the time of COVID-19. ‍ Fiona is also an active member of the Girl Guides of Canada, a sailor, a Border collie owner and outdoor enthusiast who lives in Vancouver. Most days you can find her walking at least 10,000 steps somewhere near the water.

Course Curriculum

    1. Webinar Recording

    2. PowerPoint Slides

    1. Course Survey

About this course

  • 3 lessons
  • 1 hour of video content