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Course Description

This program is essential in every organization but often people struggle making decisions effectively. This six-part video series will focus on problem-solving, reality testing and impulse control allowing for structured, analytical and rational decision making. 

When someone is strong in decision making, they do their research and gather the facts first, weighing the pros and cons when necessary. They are able to use a systematic approach to problem-solving and apply emotional information to help, not hurt the process. This helps you avoid making irrational decisions and jumping to decisions that don’t always have a positive outcome or can negatively impact others. 


Learning Objectives

  • Learn an 8-step framework to help you identify the best course to take when solving a problem
  • Explore the importance of thinking big picture and replacing your biased thoughts and/or assumptions.
  • Discover a technique for root cause analysis
  • Adjust your mindset and methodology to think more objectively
  • Gain an understanding of how regulating your emotions will allow you to act more logical and less impulsive

Meet your instructor

Carolyn Stern

Carolyn Stern is a successful entrepreneur who specializes in helping professionals get unstuck. As a life-long learner and academic, Carolyn is a university professor, corporate trainer, certified Emotional Intelligence and Leadership Development Expert, author and professional speaker. She combines real-world experience as both a business leader with more than two decades as a trainer and educator. Carolyn’s focus and passion have been on teaching emotional intelligence, leadership and team building in the workplace. She drives individuals and corporations to learn how to connect authentically, communicate effectively and thrive collectively by interweaving emotional intelligence along the way. Due to her undeniable passion for all things EQ, she also launched a new division of her business called EI Experience, which provides executive leadership development and emotional intelligence training for all management levels and businesses of all sizes and scope. They offer a combination of Leadership Assessments, Private and Group Coaching Sessions, Live Training Workshops, Online Programs, Off-Site Retreats, and Inspirational Keynote Presentations that come in recommended packages or can be customized to the needs of your organization. Since launching EI Experience in 2017, Carolyn Stern has helped more than 20,000 business leaders leverage their emotional intelligence skills to connect with their diverse workforce and develop high-performing, committed and collaborative teams. As a professor with the School of Business at Capilano University, Carolyn pioneered the integration of Emotional Intelligence into Capilano’s business curriculum, making it one of only a few post-secondary institutions in the world to do so, following Yale’s Centre for Emotional Intelligence. Carolyn holds a Bachelor of Commerce, Marketing, a Bachelor of Education, Business Education and a Post-Baccalaureate Diploma in Primary Education from the University of British Columbia. She has also earned a Post-Baccalaureate Diploma in International Business from the University of Copenhagen in Denmark and completed a Master of Arts in Leadership from Royal Roads University. Lastly, she is a Certified Facilitator in the area of Emotional Intelligence with MHS Inc.

Course Curriculum

    1. Get Started!

    2. Read Me

    3. Learning Guide

    4. Life Learning Guide

    1. 1. Introduction

    2. 2. Introduction of Decision Making Composite

    3. 3. Problem Solving

    4. 4. Reality Testing

    5. 5. Impulse Control

    6. 6. Conclusion

    7. You're Almost There...

    8. Final Exam

    1. Minor Program - Decision Making survey

About this course

  • 13 lessons
  • 0 hours of video content