CPHR BC & Yukon

Webinar 1- Performance Management: Best Practices

Are your employees performing at their best? This question is the acid test of how well your performance management system is working for you. The term "Performance Management System" is often used synonymously with "performance appraisal". Actually, thinking this way is one of the things that gets organizations into trouble, because the yearly appraisal process, no matter how well designed, is not enough to ensure that employees perform at their best. For a performance management system to deliver the goods, it must encourage the right behaviours from both the manager and employee throughout the year. In this interactive session you will not only learn about performance management best practices, but you will also diagnose your own organization and develop specific strategies and recommendations to take performance management to the next level.

You Will Learn:

• Best practices in system design, goal setting and the performance appraisal process
• The 6 key manager-employee conversations that must be encouraged by the performance management system
• How to hold managers accountable and develop their performance management skills
• How to pay for performance without damaging employee trust
• How to integrate the performance management system with other HR systems

Webinar 2 - 360 Feedback

One of the most powerful tools for helping leaders become more effective is the use of 360-degree feedback. The traditional approach, whereby individuals receive feedback only from the people to whom they report through the performance appraisal process, is inherently limited because the manager typically lacks information on how the individual interacts with peers, customers, and direct reports. Despite all the benefits of 360-degree feedback, there are many pitfalls in the overall process that must be avoided in order to get the desired results. The objective of this webinar is to help you to either refine your existing 360-degree feedback process or to get it right the first time.

You Will Learn:

• Best practices that make the overall process work
• How to choose between standard and custom questionnaires
• Survey design best practices that make the reports easy to interpret
• How the typical behavioral patterns show up in 360 reports
• How to synthesize a report into a clear development goal
• A coaching framework to create meaningful action plans
• How to roll out a 360 process in your organization