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Emotional intelligence (EQ) skills are more often a more significant determinant of success than cognitive intelligence (IQ). Your work ethic, your attitude, your communication, interpersonal, conflict management, and stress management skills, are some of the emotional intelligence skills that are crucial for career success. However, like anything, too much of a good thing can be too much.

There is a dark side of emotional intelligence. Being too high in one competency may come at the detriment of another capability. For instance, too much self-regard leads to overconfidence, narcissism, and an inability to admit mistakes. The key here is to learn to recognize when one of your strengths may become a hindrance to your success. In this webinar, we will highlight the dark side of all 15 emotional intelligence competencies, and you will walk away knowing how to better balance your soft skills for optimal results.


In this presentation, you will:

  • Learn what emotional intelligence is
  • Discover the 15 emotional intelligence competencies
  • Gain an awareness of both high and low levels of EI
  • Recognize and understand how the dark side of emotional intelligence impacts your effectiveness in the workplace


Who should attend:

  • All HR and business professionals, all levels

Meet your instructor

Carolyn Stern

Carolyn Stern is a successful entrepreneur who specializes in helping professionals get unstuck. As a life-long learner and academic, Carolyn is a university professor, corporate trainer, certified Emotional Intelligence and Leadership Development Expert, author and professional speaker. She combines real-world experience as both a business leader with more than two decades as a trainer and educator. Carolyn’s focus and passion have been on teaching emotional intelligence, leadership and team building in the workplace. She drives individuals and corporations to learn how to connect authentically, communicate effectively and thrive collectively by interweaving emotional intelligence along the way. Due to her undeniable passion for all things EQ, she also launched a new division of her business called EI Experience, which provides executive leadership development and emotional intelligence training for all management levels and businesses of all sizes and scope. They offer a combination of Leadership Assessments, Private and Group Coaching Sessions, Live Training Workshops, Online Programs, Off-Site Retreats, and Inspirational Keynote Presentations that come in recommended packages or can be customized to the needs of your organization. Since launching EI Experience in 2017, Carolyn Stern has helped more than 20,000 business leaders leverage their emotional intelligence skills to connect with their diverse workforce and develop high-performing, committed and collaborative teams. As a professor with the School of Business at Capilano University, Carolyn pioneered the integration of Emotional Intelligence into Capilano’s business curriculum, making it one of only a few post-secondary institutions in the world to do so, following Yale’s Centre for Emotional Intelligence. Carolyn holds a Bachelor of Commerce, Marketing, a Bachelor of Education, Business Education and a Post-Baccalaureate Diploma in Primary Education from the University of British Columbia. She has also earned a Post-Baccalaureate Diploma in International Business from the University of Copenhagen in Denmark and completed a Master of Arts in Leadership from Royal Roads University. Lastly, she is a Certified Facilitator in the area of Emotional Intelligence with MHS Inc.

Course Curriculum

    1. Webinar Recording

    2. Handout

    1. Course Survey

About this course

  • 3 lessons
  • 1.5 hours of video content