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Program Summary:

The best results come from using the right tool for the job, at the right time. This rule applies many fields – e.g. carpentry, plumbing, etc. – and HR assessments to profile one’s personality, competencies and learning styles. In fact, so many instruments are available today, it’s not difficult to become confused among them. If we mis-read the situation, it’s easy to choose a less than effective tool. This session presents a high-level view of the major assessments, the optimal circumstances in which to use each one, and the nature of the results they offer. Participants will take away a practical job-aid to guide their decision-making.


You Will Learn:

  • Select an assessment instrument based on each of four key situations in the workplace (personal growth; team-building; conflict resolution, and recruitment/retention screening).
  • Explain to others the occasions when an ipsative (i.e. self-referencing) assessment is most appropriate, and when a normative (i.e. individual compared to a general population) is preferable.
  • Describe the legal constraints on the use of assessment instruments in the workplace.

Meet your instructor

Carol J. Sutton

Carol J. Sutton, Cert. ConRes. is a conflict resolution practitioner and mediator, and organizational communication specialist. She holds two certificates in conflict resolution and has completed coaching for conflict resolution course at the Justice Institute of British Columbia. Carol has created and conducts proprietary programs in which people learn and practise the skills that enhance cooperation and mutual understanding. In this process, she uses various psychometric instruments to help clients gain insight into their personalities and behaviours, and those of their colleagues; e.g. the Strength Deployment Inventory©, Thomas Kilmann Conflict Mode Instrument© and the TTI© Behaviours and Motivational Values Preference Indicator (DISC). In addition, she is certified to deliver a suite of assessments from Profiles International® that are designed to enable an organization to compare candidates for a position, and to coach and develop them to successful performance once on the job. Carol’s first career was in marketing and corporate communication, and senior communications counsel, which formed the basis of CJS Communications Inc. that she founded in 1985. She holds a Bachelor's degree in public relations, cum laude from Boston University; accreditation (APR) from the Canadian Public Relations Society, and was admitted to the CPRS College of Fellows in 2004. She currently serves as Vice President (Logistics) of the International Society for Performance Improvement – Vancouver Chapter.

Course Curriculum

    1. Tools for Recruitment & Retention

    2. Assessing Assessments: PowerPoint Slides

    3. A Brief History and Examples Of Assessment Instruments

    4. Tools for Recruitment and Retention: Assessment Matrix

    5. More Tools for Recruitment and Retention

    1. Course Survey

About this course

  • 6 lessons
  • 1.5 hours of video content